Terms and Conditions
SCHEDULES
You MUST send us your schedule every week by Friday at 6:00 pm at the latest if:
You use Chasing Tails Pet Sitting on a weekly basis but the days and/or times change every week.
You use Chasing Tails Pet Sitting every week and your schedule is consistently the same. However, you have to make changes to the schedule for this week.
If a schedule is sent to us after 6:00 pm on Friday, there will be a $10 late fee added to your overall invoice, unless we are given sufficient reasoning ahead of time as to the cause for tardiness.
If you need to add a service AFTER you’ve already sent in your schedule, Chasing Tails Pet Sitting will do our best to accommodate you. Service is not guaranteed due to a large volume of clients.
You DO NOT need to send in your schedule every week if:
You use Chasing Tails Pet Sitting every week and your schedule is consistently the same with no changes.
You use Chasing Tails Pet Sitting less frequently. Just here and there.
This process is to ensure that everyone’s schedules are organized in a timely and orderly fashion.
PAYMENT
Chasing Tails Pet Sitting currently accepts a credit card for payment, however if you need an alternative way to pay you will need to make that clear before booking a reservation.
Payment for reoccurring weekly pet care is due by Friday every week.
IF PAYING VIA CARD: Full payment for care will be automatically charged on the last day of service.
IF PAYING VIA CASH: Full payment for care is due on the first day of service. Any splitting of payment needs to be discussed prior to the first day of the reservation.
If you do not pay your invoice by the date requested, a $10 late fee will be added to your invoice every 7 days until the total amount is paid in full.
SERVICES
Additional select services are provided at no cost during the visits such as plant watering and mail pickup, however you may be charged with other services (i.e pet taxi, lawn care, etc.).
KEYS
If keys are needed for services required, they must be given to Chasing Tails Pet Sitting during your orientation or left in a safe spot at your home on the first day of service. On the last day of service, the keys will be left at a designated place that has been determined between the you and the sitter. If you need the keys returned at any time, there must be an available spot for us to drop off the keys during our last visit with your pet. If we’re required to personally deliver the keys back to you, it will be an added $5 charge to your invoice for time and travel.
AGGRESSIVE BEHAVIOR
Chasing Tails Pet Sitting does not tolerate violent behavior from any pet. If your pet displays aggressive or violent behavior towards us at the meet and greet or during your reservation, the owner of Chasing Tails Pet Sitting will resume the reservation until you return, however no future reservations will be approved until the aggressive behavior is corrected. No exceptions.
In the event that an altercation takes place between your dog and another animal, and your dog is injured, we will contact you immediately. If a major injury occurs and you cannot be reached, we will refer back to your emergency contact, proceed to take your dog to the vet, and spend the agreed amount on medical care.
ABSENCE OF PETS UPON ARRIVAL
If we arrive at your home for a requested service and your pets are not there, we will be unable to complete the service and you will be charged the full amount.
LEASHES AND HARNESSES
If we arrive at your home and the leashes and/or harnesses for your pet(s) are missing or not available, we will use a leash provided by Chasing Tails Pet Sitting.
CANCELLATION
Cancellations within 1 week or less notice will be charged 50% of the full price for the service requested.
Cancellations within 24 hours will be charged 100% of the full price for the service requested.
CONTACT CHASING TAILS PET SITTING
Jessie DeRita | Text 717-579-7745