Terms and Conditions
SCHEDULES
You MUST send us your schedule every week by Friday at 6:00 pm at the latest if:
You use Chasing Tails Pet Sitting on a weekly basis but the days and/or times change every week.
You use Chasing Tails Pet Sitting every week and your schedule is consistently the same. However, you have to make changes to the schedule for this week.
If you need to add a service AFTER you’ve already sent in your schedule, Chasing Tails Pet Sitting will do our best to accommodate you. Service is not guaranteed due to a large volume of clients.
You DO NOT need to send in your schedule every week if:
You use Chasing Tails Pet Sitting every week and your schedule is consistently the same with no changes.
You use Chasing Tails Pet Sitting less frequently. Just here and there.
This process is to ensure that everyone’s schedules are organized in a timely and orderly fashion.
PAYMENT
Chasing Tails Pet Sitting currently accepts a credit card for payment, however if you need an alternative way to pay you will need to make that clear before booking a reservation.
Payment for reoccurring weekly pet care is due by the last day of service each week.
IF PAYING VIA CARD: Full payment for care will be automatically charged on the last day of service.
IF PAYING VIA CASH: Full payment for care is due on the first day of service. Any splitting of payment needs to be discussed prior to the first day of the reservation.
If you do not pay your invoice by the date requested, a $10 late fee will be added to your invoice every 7 days until the total amount is paid in full.
SERVICES
Daytime Stay: The daytime stay entails a pet sitter will stay at your home to care for your pet(s). Booking is during the day only from 7am - 7pm (timeframe is flexible depending on the pet’s needs). If additional visits are needed outside these hours, please let Jessie at Chasing Tails Pet Sitting know when reserving. Pricing is per day.
Overnight Stay: The overnight stay entails a pet sitter will stay at your home to care for your pet(s). This service will be listed as 7pm - 7am on the invoice but we are flexible on the timeframe to ensure your pet keeps the same feeding schedule. Pricing is per day. The last day of service will be listed as a Daytime stay on the invoice (same pricing as the Overnight stay). The sitter will stay in the morning and throughout the day until a few hours before you return home. If the service ends between 7am - 9am on the last day, you will not be charged for a full Daytime stay.
Almost Overnight Stay: Reservations are booked as 2 extended visits from 6p - 9p and 7a - 10a the next morning. If additional visits are needed during the day please let Jessie at Chasing Tails Pet Sitting know when reserving. Includes home security, plant watering and mail pickup at no additional charge! Please choose AM and PM services when booking an Almost Overnight. Pricing is per day. If only one timeframe is needed (i.e. just the morning service), the price will be for the full rate of an Almost Overnight stay.
Overnight Stay for Puppies: The overnight stay entails a pet sitter will stay at your home to care for your pet(s). Just like babies, puppies required additional attention and care so this option is for pet owners who have a 12 month old or younger puppy. This service will be listed as 7pm - 7am on the invoice but we are flexible to ensure your puppy gets enough playtime and potty breaks throughout the day. Pricing is per day. The last day of service will be listed as a Daytime stay on the invoice (same pricing as the Overnight stay). The sitter will stay in the morning and throughout the day until a few hours before you return home. If the service ends between 7am - 9am on the last day, you will not be charged for a full Daytime stay.
24 Hour Overnight Stay: Reservations are booked from the time you leave for vacation to the time you come home. We will stay in your home 24 hours to care for those with extreme separation anxiety and/or senior dogs that need extra care. Includes home security, plant watering and mail pickup at no additional charge!
Drop-in Visit and Dog Walks (30 or 60 minute): A drop-in visit or dog walk entails a pet sitter will come to your home to give your pet(s) a potty break, fresh air, socialization, and walk (if a dog walk is requested). Each visit will be either 30 or 60 minutes (1 hour) in length. A popular service for pet parents who do not need an overnight option. Pricing is per visit and if multiple visits are booked within one week, you will receive the discounted rate.
For all services booked on a major U.S. Holiday, there is an additional $20 charge. Chasing Tails Pet Sitting does not charge per pet and a free Meet and Greet is included for first time reservations.
KEYS
If keys are needed for services required, they must be given to Chasing Tails Pet Sitting during your orientation or left in a safe spot at your home on the first day of service. On the last day of service, the keys will be left at a designated place that has been determined between the you and the sitter. If you need the keys returned at any time, there must be an available spot for us to drop off the keys during our last visit with your pet. If we’re required to personally deliver the keys back to you, it will be an added $5 charge to your invoice for time and travel.
AGGRESSIVE BEHAVIOR
Chasing Tails Pet Sitting does not tolerate violent behavior from any pet. If your pet displays aggressive or violent behavior towards us at the meet and greet or during your reservation, the owner of Chasing Tails Pet Sitting will resume the reservation until you return, however no future reservations will be approved until the aggressive behavior is corrected. No exceptions.
In the event that an altercation takes place between your dog and another animal, and your dog is injured, we will contact you immediately. If a major injury occurs and you cannot be reached, we will refer back to your emergency contact, proceed to take your dog to the vet, and spend the agreed amount on medical care.
ABSENCE OF PETS UPON ARRIVAL
If we arrive at your home for a requested service and your pets are not there, we will be unable to complete the service and you will be charged the full amount.
LEASHES AND HARNESSES
If we arrive at your home and the leashes and/or harnesses for your pet(s) are missing or not available, we will use a leash provided by Chasing Tails Pet Sitting.
CANCELLATION
Cancellations within 1 week or less notice will be charged 50% of the full price for the service requested.
Cancellations within 24 hours will be charged 100% of the full price for the service requested.
CONTACT CHASING TAILS PET SITTING
Jessie DeRita | Text 717-579-7745